ADDRESS: 24-26 Lyndarum Drive, Epping VIC 3076
PH: 03 84020400
FAX: 03 84020409
|Monday – Thursday||9am – 5pm|
|Friday||9am – 4pm|
|Saturday||10am – 2pm|
Our after-hours deputising service is DoctorDoctor Pty. Ltd. Please call 132 660.
Mon-Fri: 9:00am to 1:00pm
• Standard consultation ($50)
• Long consultation ($80)
• Extra-Long consultation ($120).
Amany Hawli (Receptionist)
Fatima Hassan (Receptionist)
Hong Ling (Practice Nurse)
Youri Park (Practice Nurse)
Maryam Seedat (Practice Nurse)
Shahza Ajaz (Practice Manager)
At EFMSC, we aim to improve your wellbeing across all ages and stages of your health and life. To achieve this, we strive to bring medical services to you in your community. Our doctors and staff work hard to make sure all of our patients are healthy and happy.
- General Practice
- Diabetic Management
- Asthma Management
- Mental Health / Psychology
- Pain Management
- Wound Clinic
- Ear wax removal / Blocked ears
- Home Medication Review
- Leg Doppler
- Return to Work Programs
- Pre-Employment Medicals
- Travel Vaccinations
- Childhood Immunisations
- Care Plans
- Health Assessments
- Men’s Health
- Women’s Health
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of our staff.
Consistent with commitment to quality care, this practice has developed a policy to protect patients’ privacy in compliance with privacy legislation.
Wheelchair access is available, and we have designated disabled parking spots for use.
There is also a disabled toilet.
All patients must have an appointment.
We do not accept walk-in patients.
Tele consults are also provided to the regular patients on request, please contact clinic to book a tele consult.
For emergencies please
It is the policy of this surgery not to inform or acknowledge any of your results over the phone. Please see your GP to discuss your results. Urgent matters and patient health reminders will be dealt with in accordance to our recall and reminder policies
EFMSC prides itself on the high calibre of customer service we provide, especially in the area of patient security, confidentiality, and right to privacy, dignity and respect.
It is important for patients telephoning our practice to have the urgency of their needs determined promptly. Our practice team try to obtain adequate information from the patient to assess whether the call is an emergency before placing the caller ‘on hold’.
All telephone calls should be answered by a member of the practice team using an approved/accepted greeting. Calls which are to be placed on hold are firstly asked if this is acceptable and sufficient time allowed for the caller to respond.
If the call is urgent, the practice staff member will refer to the appropriate action from the triage guide or alert a member of the clinical care team immediately.
Telephone calls from patients which are not urgent are directed according to the GPs telephone policy. All messages are returned within a timely fashion or by the end of the day.
Sensitivity is paid to the privacy and security of patient health information. Patients are identified using 3 approved patient identifiers before any personal information is discussed.
Alternative modes of communication are available for patients with specific needs, for example, TIS for patients with non-English speaking needs.
A comprehensive phone answering message is maintained and activated to advise patients of how to access medical care outside normal operating hours. This includes advising patients to call 000 if it is an emergency.
Staff are aware of alternative modes of communication that may be used by patients with a disability or special needs including the Translating and Interpreter Service (TIS) and the National Relay Service (NRS).
Important or clinically significant communications with or about patients are noted in the patients’ health record.
Our staff cannot always attend to emails within a timely matter, therefore we kindly request that for any urgent matters and appointments that patients call the practice. All other email matters will be tended to within 48 hours. Patients may receive a reminder SMS from time to time for appointments. If you don’t wish to receive an SMS
reminder please let our reception staff know.
In addition to this, staff will take messages for the doctors as consultants are not interrupted unless it is an emergency.
It would be appreciated if you inform the surgery in the event you are unable to keep an appointment. As we have a high demand for our service, we would like to utilise all our resources and offer your appointment time to another patient if possible.
These need to be booked and are necessary for formal medical examinations, full check-ups, pap smears, surgical procedures or if you need a longer consultation time with your doctor.
We understand that sometimes patients need to see their doctor urgently for potential emergencies. Our surgery does accommodate for emergencies – please call in advance where possible. Patients will be triaged and appointments made depending on the urgency of the problem.
Are provided only in exceptional circumstances. After Hours (Bulk Billed): 13 26 60 DoctorDoctor
All our patients have the right and are encouraged to participate in decisions about their healthcare.
Our practice regularly engages with local health services such as specialists, allied health & hospitals. If required, your GP will provide them with sufficient information to plan and facilitate patient care
If you do not have a Medicare number for your newborn at the time of consultation with your doctor we cannot bulk-bill this consultation. You will be charged a consultation fee which you can claim from Medicare when they issue a new card. Please inform staff once you have received the card so that your child’s next visit can be bulk-billed.
- Pap Smears
- Paediatric care
- Diabetic care
- Asthma care
- Mental Health
- Men’s Health
- Women’s Health
- Weight Loss Management
- Pregnancy testing
- Children’s Health
- Health Assessments
- Skin Checks
- Minor procedures
- Nurse Support
A range of health information pamphlets is also available in the waiting room.
We are able to arrange an interpreter if required.
This surgery is committed to providing quality health care for our patients, and we recognise the importance of ensuring our patients are fully informed and involved in their health care.
We are bound by the National Privacy Principles. These principles set the standards for the way we handle personal information collected from our patients. A copy of the Privacy Act is displayed in the waiting room. Our staff are bound by strict confidentiality
requirements as a condition of their employment.
When you first attend our surgery we ask you to fill out a patient details and consent form. This will enable us to contact you, your next of kin, or if in case of unavailability of response, leave a message on your answering machine with your permission, for any medical emergencies/reminders/recalls. It also enables us to SMS, write to, or call you with regard to recalls and reminders. You have the option to opt-out of non-urgent recalls and reminders. Please contact the Practice Staff if you wish so.
We advise that as a patient of this surgery you have rights of access to any information we hold concerning you. Should you wish to access this information, we refer you to the Freedom of Information (FOI) request under the Freedom of Information Act 1982 (VIC).
Your medical record is a confidential document. It is the policy of this surgery to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
To ensure patient confidentiality NO results or acknowledgement of results is given over the phone. You will have signed off on this on your new patient form. Results and ongoing medical care are best discussed in consultation with your doctor.